Fast Project Plans
Bookmark and Share

Quality Management Plan Template

Achieving quality in products and services is as important in project management as it is in the consumer products/services world. Successful projects deliver products and/or services which meet the quality requirements which were defined during the planning stages of the project. As a Project Manager it is your responsibility to ensure quality management on your project.

Quality Management Plan Template

Bookmark and Share

1.0 Purpose

This section describes the purpose of the Quality Management Plan and how it will be used to manage quality associated with this particular project. Quality management is an important aspect of managing a project because it ensures that project objectives and deliverables are met in accordance with some formally documented standard of acceptable quality. Without this, there would be no governing document or process by which to measure or assess project quality.

The purpose of the High Speed Modem Project Quality Management Plan is to establish a process to ensure that all project goals, objectives, and deliverables are met in compliance with acceptable and formally approved quality standards. By following this plan we fully intend to provide our customers with the products they require to meet their business objectives. This plan defines the roles and responsibilities of project participants as they relate to quality management and the strategy we will use to achieve acceptable quality standards in the areas of technical design and documentation, product and process development, and manufacturing.

2.0 Roles and Responsibilities

This section describes the roles and responsibilities of project participants as they relate to quality management. The entire project team must play a role in quality management. As with other plans, project teams must be focused on achieving a common goal through the consistent use of the project’s governing documents and guidelines in order to achieve success. Often times, a project may have a quality manager assigned who assists the project manager in working with team members to build quality standards into their respective project areas and tasks.

All High Speed Modem Project participants will play a role in quality management. In order to ensure that appropriate standards of quality are established at every level, the following roles and responsibilities have been identified:

3.0 Quality Control

Quality control is the portion of quality management that deals with the deliverables or products which are a result of the project. This section should provide a detailed description of what the deliverables of the project are, the quality standards or acceptance criteria, quality control activities, and the frequency of monitoring.

Quality control for the High Speed Modem Project will ensure that all project deliverables comply with established quality standards. In order to meet customer requirements and expectations, it is imperative that we implement a formal process in which quality standards are measured and accepted. For each deliverable the Project Manager will ensure the quality standards, quality control activities, and frequency of activities outlined below are met. The Quality Manager and Design Engineer will assist the Project Manager in verifying that all quality standards are met for each deliverable. It is important to note that as the Project Plan evolves, more deliverables may be added and the quality standards may change. If any changes are made, the Project Manager is responsible for communicating the changes to the project team and updating all project plans and documentation.

Deliverable Quality Standards Quality Control Activities Frequency
High Speed Modem
  • 2.0 Gbps
  • <0.001% failure rate
  • Lab testing
  • Field Testing
  • Lab tests will be conducted weekly
  • Field tests conducted monthly
Modem Cable <10% attenuation
  • Lab testing
  • Field testing
  • Lab tests will be conducted weekly
  • Field tests conducted monthly
Technical Data Package (TDP) Compliant with organizational documentation standards Document review board will review and edit TDP will be edited and approved once product design is tested and complete

The Project Sponsor is responsible for the formal acceptance of each deliverable meeting the established quality standards.

4.0 Quality Assurance

Quality assurance usually pertains to the processes involved in the execution of the project. The purpose of quality assurance is to make sure that project processes maximize efficiency, minimize waste, and accomplish the successful delivery of a product that meets or exceeds the established quality standards.

Quality assurance efforts for the High Speed Modem Project will ensure that the processes used in this project product deliverables which meet established quality standards while maximizing efficiency and minimizing waste. The processes, standards, activities, and frequencies in the chart below have been developed as a foundation for assuring project quality as it relates to the various processes involved. For each process the Project Manager will ensure these standards, activities, and frequencies are met. The Quality Manager and Process Engineer will assist the Project Manager in verifying that all quality standards are met for each process. It is important to note that as the Project Plan evolves, more processes may be added and the quality standards may change. If any changes are made, the Project Manager is responsible for communicating the changes to the project team and updating all project plans and documentation.

Deliverable Quality Standards Quality Control Activities Frequency
Modem Manufacturing
  • <10% material waste
  • <1 hour per device
  • Lab manufacturing process run
  • Manufacturing facility process run
  • Lab runs will be conducted weekly
  • Process will be repeated weekly in the manufacturing facility once standards are met in lab
Cable Manufacturing
  • <10% material waste
  • <5 minutes per kilometer
  • Lab testing
  • Field testing
  • Lab runs will be conducted weekly
  • Process will be repeated weekly in the manufacturing facility once standards are met in lab
Process specification package Compliant with organizational documentation standards Document review board will review and edit Process specification package will be edited and approved once process design is tested and complete

The Project Sponsor is responsible for the formal acceptance of each process meeting the established quality standards.

5.0 Quality Control and Assurance Monitoring

Active monitoring is an integral part of all project plans. Tracking and monitoring allow the Project Manager and Team the ability to provide status updates, address issues and concerns, correct problems, and maintain awareness of all aspects of the project. It is important to track quality control and assurance measures in order to show progress in reaching acceptable quality standards and to account for all quality activities until closure. This section describes how this will be done for this particular project.

For the High Speed Modem Project the Quality Manager will maintain a Quality Control and Quality Assurance Log. These logs will be reviewed weekly by the Project Manager and also during bi-weekly project status meetings. These logs will also be provided to the Project Sponsor at the monthly project status meetings. The purpose of these logs is to itemize and track quality control and assurance activities until closure or until they are no longer required.

Quality Control Log

ID# Date Deliverable Findings Resolution Resolution Date
           
           

Quality Assuarance Log

ID# Date Deliverable Findings Resolution Resolution Date
           
           

6.0 Approvals

All project and management plans must have the approval of the Project Sponsor and Project Manager. The signatures of these individuals indicate their acknowledgement and understanding of the Quality Management Plan.

The signatures of the people below indicate an understanding in the purpose and content of this document by those signing it. By signing this document you agree to this as the formal Quality Management Plan for the High Speed Modem Project.

Approver Name Title Signature Date
Doe, J. Project Sponsor    
Jones, T. Project Manager    
       
Bookmark and Share      
Don't forget to download, share or bookmark this template.